Customer Service Representative

OmniCable; Denver (CO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical / Dental / Vision plans

401k Retirement Savings with employer

Tuition Reimbursement

Scholarship Fund

Flexible Workplace

Job summary

OmniCable is seeking a Customer Service Representative (Sales Support) to help drive growth by delivering best-in-class service and fostering strong customer relationships. The role supports Account Managers with client needs, coordinates orders, and maintains accurate records in systems like OPUS and SFDC.

The ideal candidate has a high school diploma, proficient in Microsoft Office, and excels in organization, time management, and communication.

Qualifications

• High school diploma required.
• Proficiency in Microsoft Office.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Support Account Managers by assisting with customer needs and related duties.
• Maintain positive relationships with internal teams and customers.
• Proactively engage under-penetrated accounts to promote OmniCable.
• Assist with order completion and customer coordination.
• Handle incoming call overflow and document inquiries in OPUS and SFDC.

Skills

Customer service

Communication

Interpersonal skills

Time management

Organizational skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Requirements

Customer Service Representative (Sales Support) | OmniCable

Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.

• Support Account Managers by assisting with customer needs, issues, and other related administrative duties
• Establish and maintain positive work relationships with internal team and customers
• Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
• Support order completion with customers as needed
• Receive and coordinate incoming call overflow
• Enter and maintain customer information, questions, and issues in OPUS and SFDC
• Provides friendly and efficient Customer Service throughout.

Our Opportunity

OmniCable, LLC (OmniCable) is one of the largest redistributors of wire, cable, fiber, electrical and communications products. The company empowers distributors to be successful by providing a true partnership approach with a focus on product and order accuracy, supply chain management, and unique value-added services. With approximately $400 million dollars in inventory and 18 North American distribution locations, OmniCable is backed by more than 45 years of experience and operational excellence. For more information about OmniCable, please visit www.omnicable.com.

Mission Statement

To empower shared success by being the best vendor to our customers, the best customer to our vendors, and the best employer to our employees through innovation and collaboration.

We believe in empowering your future!

Work Experience

Customer Service Rep (Sales Support) Job Requirements

• High School Diploma
• Microsoft Office Proficiency
• Exceptional organizational & time management skills
• Strong communication & interpersonal skills

Bonus

• Bachelor’s Degree, or equivalent experience
• Salesforce.com proficiency (or another CRM system)
• Experience with service industry or call center
• Experience with industrial sales

Benefits

Besides earning a competitive wage, OmniCable offers these other great benefits:

• Competitive Medical / Dental / Vision / Prescription Plans
• No-cost Life / STD / LTD / AD&D
• Health Savings & Dependent Care Accounts
• 401k Retirement Savings Plan with competitive employer match
• Tuition Reimbursement
• Scholarship Fund
• Flexible Workplace