Customer Service Representatives (Fully Remote)

Sutherland; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid training

PTO

Advancement opportunities

Job summary

Sutherland is seeking a remote Customer Support Specialist to assist users of a major streaming service. You will handle inbound inquiries, guide customers through billing questions, and help troubleshoot streaming or device issues.

The role requires reliable home internet, a quiet workspace, and the ability to work independently. We offer paid training, PTO, and opportunities for advancement within the company.

Qualifications

• Must have reliable internet connection for remote work.
• Quiet, distraction-free home office required.
• Strong problem-solving and troubleshooting skills.
• Ability to resolve billing issues and troubleshoot streaming problems.

Responsibilities

• Provide inbound customer care for streaming service.
• Resolve billing issues and troubleshoot technical problems.

Skills

Typing 30 wpm

Computer basics

Networking basics

Streaming devices experience

Job description

• Provide inbound customer care for a streaming service.
• Resolve billing issues and troubleshoot technical problems.

Requirements:

• Basic computer and networking knowledge.
• At least 30 wpm typing speed.
• Experience with streaming players or gaming systems.
• Medical, dental, and vision insurance.
• Paid training and PTO.
• Advancement opportunities from within.
• Fully remote, must have reliable internet connection.
• Quiet, distraction-free home office required.

Sutherland

Sutherland provides customer support solutions for various clients, including a major streaming service. Although employee count is not specified, they emphasize a team environment with internal promotion opportunities.