Customer Service - Sports Streaming Platform (Fully Remote)

Sutherland; United States; Remote; USD 14,000 - 20,000; Full time

Benefits offered by this job

Advancement opportunities

Monthly rewards

Remote work from home in Canada

Job summary

Sutherland is a digital transformation company that has been helping clients achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands across industries, and have been re-certified as a Great Place to Work.

We are seeking a remote Canada-based Fan Support Associate to educate fans, resolve inquiries, and help them accomplish tasks while sharing sports enthusiasm.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service experience.
• Excellent English communication skills.
• Strong knowledge of sports and ability to multitask.

Responsibilities

• Assist fans with inquiries and resolve problems.
• Educate fans and help them accomplish tasks (stream a game, create accounts).
• Use technology tools to resolve inquiries and maintain product knowledge.

Skills

English communication

Microsoft Office

Typing 30+ wpm

Customer service

Multitasking

Sports knowledge

Education

High school diploma or GED

Job description

• Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues.
• Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it.
• Effectively using all available technology tools and resources to resolve fan inquiries and developing/maintaining a general knowledge of client’s products and services.

Requirements:

• High school diploma or GED and ability to type 30+ words per minute.
• 1+ year of customer service experience and excellent English communication skills.
• Strong knowledge of and passion for sports, ability to multitask, and proficiency in Microsoft programs.
• Remote work from home in Canada with a quiet, distraction-free, secure place to work.
• Excellent internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download.
• Hard-wired Internet connection capable of supporting outstanding call quality and high-speed response rates.

Additional Information:

• Open only to residents of Canada, and must be authorized to work in Canada.
• Hourly wage varies by province, with additional pay incentives and monthly rewards.
• 80% of frontline leaders promoted from within, offering advancement opportunities.

Sutherland

Sutherland is a digital transformation company that has been helping clients achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands across industries, and have been re-certified as a Great Place to Work.