Remote Streaming Support Specialist — Billing & Tech Help

Sutherland; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid training

PTO

Advancement opportunities

Job summary

Sutherland is seeking a remote Customer Support Specialist to assist users of a major streaming service. You will handle inbound inquiries, guide customers through billing questions, and help troubleshoot streaming or device issues.

The role requires reliable home internet, a quiet workspace, and the ability to work independently. We offer paid training, PTO, and opportunities for advancement within the company.

Qualifications

• Must have reliable internet connection for remote work.
• Quiet, distraction-free home office required.
• Strong problem-solving and troubleshooting skills.
• Ability to resolve billing issues and troubleshoot streaming problems.

Responsibilities

• Provide inbound customer care for streaming service.
• Resolve billing issues and troubleshoot technical problems.

Skills

Typing 30 wpm

Computer basics

Networking basics

Streaming devices experience

Job description

Sutherland is seeking a remote Customer Support Specialist to assist users of a major streaming service. You will handle inbound inquiries, guide customers through billing questions, and help troubleshoot streaming or device issues.

The role requires reliable home internet, a quiet workspace, and the ability to work independently. We offer paid training, PTO, and opportunities for advancement within the company.