> Customer Service Representative with Inside Sales Experience a plus

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; South El Monte (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Paid Time Off

Career Growth Opportunities

Job summary

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is seeking a friendly Customer Service Representative in South El Monte, California. This role involves handling inbound and outbound calls to address customer needs, providing helpful solutions, and maintaining extensive documentation of customer interactions. Ideal candidates must possess excellent communication skills, stay organized, and have a high school diploma or GED. Opportunities exist for training and career advancement within the organization.

Qualifications

• Previous experience as a Call Center Representative or in a similar role is preferred.
• Understanding of active listening techniques.
• Ability to work well under pressure.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call and provide solutions.
• Document all customer interactions.

Skills

Excellent phone communication skills

Verbal communication skills

Active listening

Organization

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

Benefits

• 401(k)
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional customer service to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively