Customer Service Representative - USBL - US

Sysco; Honolulu (HI); On-site; USD 42,000 - 52,000; Full time

Job summary

Sysco Hawaii in Honolulu seeks a Customer Service Representative to directly support Account Executives, Marketing Associates, and customers. The CSR helps resolve inquiries quickly and accurately while maintaining high service levels.

The role emphasizes answering concerns, processing orders, coordinating deliveries, and providing invoice copies and credits. Strong communication and MS Office proficiency are required in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Previous call center experience preferred.
• Strong telephone communication skills.
• Able to work in a fast pace environment.
• Proficient in MS Office.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Coordinate key pick-up requests.
• Handle transportation/routing on delivery questions.
• Prepare will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain Call list.
• Monitor orders before cut-off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for the Operating Company (OpCo).
• Perform other duties as directed by Supervisor.

Skills

Telephone communication

Fast-paced work

Customer service

Education

High school diploma

Tools

MS Office

Job description

JOB SUMMARY

This is a Sales support position responsible for providing direct support to all assigned Account Executives (AE), Marketing Associates (MA), and customers. As a Customer Service Representative (CSR) the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers.
• Key pick-up requests.
• Handle transportation/routing on delivery questions.
• Prepare will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain Call list.
• Monitor orders before cut- off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for the Operating Company (OpCo).
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience.
• Previous call center experience preferred.

Professional Skills

• Strong telephone communication skills.
• Able to work in a fast pace environment.
• Proficient in MS Office.

Physical Demand

• Ability to sit and work at a PC for extended periods.

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.