Customer Service Representative - USBL - US

Sysco Northeast Rdc; Honolulu (HI); On-site; USD 38,000 - 48,000; Full time

Job summary

Sysco Northeast Rdc is seeking a Customer Service Representative to provide direct support to Account Executives, Marketing Associates, and customers. The role focuses on resolving customer needs quickly and accurately while coordinating order helps and handling inquiries.

The CSR will communicate with AEs and customers, manage same-day deliveries, and perform additional duties as directed by a supervisor in a fast-paced foodservice environment.

Qualifications

• High school diploma or equivalent.
• 1 year prior outside foodservice sales coordination or customer support experience.
• Previous call center experience preferred.

Responsibilities

• Answer all incoming concerns/needs from all customers.
• Key pick-up requests.
• Handle transportation/routing on delivery questions.
• Prepare will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain Call list.
• Monitor orders before cut- off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for the Operating Company (OpCo).
• Perform other duties as directed by Supervisor.

Skills

Telephone communication

Fast-paced environment

Education

HS diploma

Tools

MS Office

Job description

JOB SUMMARY

This is a Sales support position responsible for providing direct support to all assigned Account Executives (AE), Marketing Associates (MA), and customers. As a Customer Service Representative (CSR) the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

• Answer all incoming concerns/needs from all customers.
• Key pick-up requests.
• Handle transportation/routing on delivery questions.
• Prepare will-call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain Call list.
• Monitor orders before cut- off.
• Communicate regularly with the AE and customers.
• Manage the same-day deliveries for the Operating Company (OpCo).
• Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education

• High school diploma or equivalent.

Experience

• 1 year prior outside foodservice sales coordination or customer support experience.
• Previous call center experience preferred.

Professional Skills

• Strong telephone communication skills.
• Able to work in a fast pace environment.
• Proficient in MS Office.

Physical Demand

• Ability to sit and work at a PC for extended periods.

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.