Customer Service Representative, Physician Practice

UNC Health Care; Hendersonville (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

Pardee UNC Health Care's Pardee BlueMD clinic is seeking a Customer Service Representative to perform clinic clerical tasks, register patients, and manage financial information in the EMR system. This on-site, full-time role supports patients and care teams across North Carolina.

Daily duties include answering calls, scheduling appointments, processing receipts, and maintaining tidy work areas. A high school diploma is required; hospital clerical experience is preferred.

Qualifications

• Obtains all critical demographic and financial information and inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed.
• Answers and relays incoming, outgoing, and inter-office calls; delivers routine instructions for patient's visit.
• Provides general clerical support functions, including scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collects and counts cash receipts and daily deposits; ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic; performs housekeeping duties.

Responsibilities

• Register patients and input demographic/financial data into EMR and related systems.
• Answer and route calls; provide routine instructions for upcoming visits.
• Coordinate scheduling and calendar management for clinical staff and patients.
• Process cash handling and daily deposits with accurate balancing.
• Maintain clean, orderly clinic environment and perform routine housekeeping tasks.

Education

High school diploma or equivalent

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities:

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

PARDEE

Other information:

Required

• High school diploma or equivalent

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

About Pardee BlueMD

UNC Health Pardee BlueMD is a Federally Qualified Health Center organized as a partnership between Pardee UNC Health Care and Blue Ridge Health. Spread across 12 individual locations in WNC, this partnership is specifically structured to allow our care team to reduce gaps in care, create a more seamless delivery model, and improve patient outcomes.

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Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: PBMD 712 Fleming Street

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: JUSTICE MOB

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.