Customer Service Representative, Physician Practice

UNC Health Care; Glenn Brook (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Pardee UNC Health Care in North Carolina is seeking a Customer Service Representative to handle clinic clerical tasks including patient registration, billing communication, and general front-desk duties.

The role involves inputting demographics into the EMR system, scheduling appointments, answering calls, and maintaining organized records. High school diploma required; hospital/clinic clerical experience preferred.

Onsite work, full-time hours, 40 per week, with day shift.

Qualifications

• High school diploma or equivalent required.
• Medical clerical experience in a hospital or clinic preferred.
• Experience with EMR systems is a plus.

Responsibilities

• Register patients and input demographic/financial data into EMR.
• Answer calls and relay messages; inform patients about visits and payments.
• Schedule appointments and maintain calendars; organize records and correspondence.
• Handle cash receipts and verify daily deposits; keep the area tidy.

Skills

Clerical skills

EMR data entry

Scheduling

Phone communication

Cash handling

Education

High school diploma or equivalent

Tools

EMR system

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities

• Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient's visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.
• PARDEE

Other information

Required

• High school diploma or equivalent

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

01.7270.0049

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Radiation Therapy

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARDEECANCR

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.