Customer Service Representative, Urgent Care Clinic

UNC REX Healthcare; North Carolina; On-site; USD 17,000 - 25,000; Full time

Job summary

Pardee UNC Health Care is seeking an Urgent Care Customer Service Representative to support a busy Urgent Care clinic. The role involves greeting patients, guiding through registration, collecting demographic and insurance data, and handling payments in a fast-paced environment.

Responsibilities include answering phones with scripts, scheduling appointments, and ensuring accurate entry of information into the practice management system. Onsite, per diem work with rotating shifts in Brevard, NC.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year prior experience in a medical office or health care setting.
• Medical Terminology training or work experience.

Responsibilities

• Greets patients and visitors and provides assistance to ensure a calm, welcoming clinic atmosphere.
• Answers inquiries and guides calls using defined scripts.
• Guides patients through the registration process and collects demographic and insurance information.
• Enters patient information into the practice management system and updates records as needed.
• Collects co-pays and other payments; balances cash drawer at start/end of shift.
• Schedules appointments and coordinates with billing as needed.

Skills

Customer service

Communication

Education

High school diploma

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

Responsibilities:

• Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.
• Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
• Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
• Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
• Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed.
• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts.
• Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.

PARDEE

Other information:

Required:

• High school diploma or equivalent required

Preferred:

• Minimum of 1 year prior experience in a medical office or health care setting .
• Medical Terminology training or work experience.

03.5140.0045

Job Details

Legal Employer: Pardee - UCC

Entity: Pardee UNC Health Care

Organization Unit: Urgent Care Brevard

Work Type: Per Diem

Standard Hours Per Week: 6.00

Work Assignment Type: Onsite

Work Schedule: Rotating

Location of Job: PARDPISGAH

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.