Customer Service Representative - State Farm Agent Team Member New Braunfels

Mark Elder; New Braunfels (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hiring Bonus

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Mark Elder - State Farm Agent in New Braunfels, TX is seeking a friendly Customer Service Representative to join a growing team. The role focuses on delivering exceptional service, answering inquiries, and building lasting relationships with clients in the community.

You will work full-time, earn $40,000 to $60,000 per year, and have access to benefits, paid time off, and opportunities for advancement within a supportive agency environment.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Previous CS experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in New Braunfels

Replies within 24 hours

• Hiring Bonus
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency in 2009 and currently lead a team of five. Before becoming a State Farm agent, I worked as a teacher and coach, including serving as a head baseball coach and coaching football. I'm a proud Texas Tech University graduate and former collegiate baseball player. I'm also married with two sons, and outside of work, I love spending time with my family and golfing.

Giving back to our local community is incredibly important to me, especially when it comes to supporting our schools. I'm actively involved in the local school system and Panther Posse, helping raise significant funds to support local students, schools, and programs.

Our agency offers health benefits, professional and personal development, hands-on coaching, mentorship, and a strong commitment to work-life balance. As a coach at heart, I'm passionate about helping my team grow beyond just the insurance industry. My philosophy has always been, "When you come work for me, I hope you learn more than just insurance." I believe in continuously improving, investing in people, and helping each team member reach their full potential both personally and professionally.

We've built a welcoming, family-oriented office where loyalty, integrity, and a strong work ethic are at the heart of everything we do. We're competitive, motivated, and focused on winning, but we also believe that success comes from doing things the right way and supporting one another along the way.

I'm looking for someone who has a winning mindset, is driven to succeed, and is willing to put in the work even when others aren't. Above all, integrity matters—doing the right thing even when no one is watching. If you're hardworking, competitive, coachable, and excited about being part of a team that will challenge you to grow and become your best, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Mark Elder - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.