Customer Service Representative - State Farm Agent Team Member

Rosie Garcia - State Farm Agent; San Marcos (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Hourly pay

Paid time off (vacation and personal/s

Paid time off

Job summary

Rosie Garcia - State Farm Agent in San Marcos, TX is seeking a Customer Service Representative to join the agent team. You will handle inquiries, provide product options, and build relationships to help clients choose suitable protections and coverages.

This role offers hourly pay, paid time off, and opportunities for advancement within the agency. We value proactive problem solving, strong communication, and a team-first attitude.

Qualifications

• Friendly, customer-focused professional.
• Strong written and verbal communication skills.
• Able to multitask and manage details accurately.
• Willing to obtain required insurance licenses.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly service for inquiries on insurance availability, coverages, policy changes, and billing.
• Develop leads, schedule appointments, and identify customer needs to market appropriate products.

Skills

Customer service

Communication

Teamwork

Self-motivated

Multitasking

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Windows OS

MS Office

CRM software

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• Hourly pay
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Ability to work in a team environment
• Ability to multi-taskAbility to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in San Marcos & New Braunfels.
• Our office is open 9:00am - 5:30pm Mon-Fri.
• Additional languages spoken: Spanish

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none