Customer Service Representative - State Farm Agent Team Member

Jessinsuresme; Austin (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in Austin, TX seeks a Customer Service Representative to deliver exceptional customer experiences and assist with insurance inquiries. The successful candidate will have strong communication skills and preferably previous experience in customer service. This full-time role offers a competitive salary, bonuses based on performance, and opportunities for career advancement.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Multitasking

Job description

Customer Service Representative – State Farm Agent Team Member

Full Time in North Austin, TX

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2015 and has grown into a strong, motivated team of five. I’ve been with State Farm for 20 years — 10 of those spent as a team member before opening my own office — so I understand firsthand what it takes to succeed and how to create an environment where people can thrive.

As a big sports fan, I bring that same competitive energy and team spirit into the office. We work hard, celebrate wins, and support each other through every challenge. Community involvement is also a big focus for us — giving back and staying connected to the people we serve is part of who we are.

We love to keep things fun with team dinners, activities like escape rooms, and casual Fridays. Bonuses often tie into team goals or group experiences, and spirit days bring extra energy to the week.

We’re looking for someone with sales experience who’s competitive, driven, and ready to embrace the hustle. If you enjoy connecting with people, setting goals, and being rewarded for your results, you’ll fit right in with our hardworking, team‑oriented culture.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Jessica Hernandez – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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