Customer Service Pro | Flexible Schedule & Growth Path

State Farm Mutual Automobile Insurance Company; Austin (TX); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

State Farm Mutual Automobile Insurance Company in Austin, TX seeks a Customer Service Representative – State Farm Agent Team Member for a full-time role. You will be the first contact for clients, handle billing questions, and process routine service requests with accuracy.

The position emphasizes customer care and team collaboration within a small agency environment. The role offers a flexible schedule, health benefits, and opportunities for advancement, with compensation ranging from $40,000

Qualifications

• Strong communication and interpersonal skills are required.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Serve as a primary point of contact for incoming client calls, identifying needs and providing appropriate assistance.
• Act as the agency’s primary resource for billing questions, payment concerns, and related client support.
• Complete routine client service requests and transactions accurately and efficiently.
• Maintain and update client information to support stronger client relationships.
• Assist clients with digital tools and coordinate scheduling for onboarding and IFR appointments.

Skills

Communication skills

Interpersonal skills

Detail orientation & multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Austin - TX

Replies within 24 hours

• License Reimbursement
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY
Our agency has been proudly serving the community since 2016, built on a foundation of teamwork, trust, and genuine care for both our customers and our team members. My inspiration to join State Farm came from my uncle, who was also an agent.

I’m a proud Texas native and graduate of Texas State University, where I earned my bachelor’s degree in finance. My wife, who has been an integral part of our agency for eight years, works alongside me, making this truly a family-run business. Outside the office, I love spending time outdoors - whether that’s fishing, kayaking, or tending to our small farm filled with chickens, goats, and cows.

We take pride in maintaining a positive, flexible, and family-oriented work environment. Our agency offers health benefits, a 401k, and flexibility with time off. We also like to celebrate our successes — when the team meets goals, we enjoy “Party Fridays,” closing at noon to reward everyone’s hard work.

Our culture is centered around growth, encouragement, and support. We’re a tight-knit team that looks out for one another both personally and professionally. I’m passionate about helping my team members grow in every aspect of their lives — not just in their careers, but in the pursuit of their goals and happiness. If you’re someone who values teamwork, accountability, and making a difference, you’ll fit right in here.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Dan Walker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Serve as a primary point of contact for incoming client calls, identifying needs and providing or coordinating appropriate assistance.
• Act as the agency’s primary resource for billing questions, payment concerns, and related client support.
• Complete routine client service requests and transactions accurately and efficiently.
• Maintain and update client information, including FORM (Family, Occupation, Recreation, Money) data, to support stronger client relationships.
• Assist clients with digital tools and coordinate scheduling for new-client onboarding and Insurance & Financial Review (IFR) appointments.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.