Customer Service Pro | Flexible Schedule & Growth Path

State Farm Mutual Automobile Insurance Company; Austin, Northern (TX, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

State Farm Mutual Automobile Insurance Company in Austin, TX seeks a Customer Service Representative – State Farm Agent Team Member for a full-time role. You will be the first contact for clients, handle billing questions, and process routine service requests with accuracy.

The position emphasizes customer care and team collaboration within a small agency environment. The role offers a flexible schedule, health benefits, and opportunities for advancement, with compensation ranging from $40,000

Qualifications

• Strong communication and interpersonal skills are required.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Serve as a primary point of contact for incoming client calls, identifying needs and providing appropriate assistance.
• Act as the agency’s primary resource for billing questions, payment concerns, and related client support.
• Complete routine client service requests and transactions accurately and efficiently.
• Maintain and update client information to support stronger client relationships.
• Assist clients with digital tools and coordinate scheduling for onboarding and IFR appointments.

Skills

Communication skills

Interpersonal skills

Detail orientation & multitasking

Job description

State Farm Mutual Automobile Insurance Company in Austin, TX seeks a Customer Service Representative – State Farm Agent Team Member for a full-time role. You will be the first contact for clients, handle billing questions, and process routine service requests with accuracy.

The position emphasizes customer care and team collaboration within a small agency environment. The role offers a flexible schedule, health benefits, and opportunities for advancement, with compensation ranging from $40,000