Customer Service Representative - State Farm Agent Team Member

Tylerhoodsf; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

License reimbursement

Flexible schedule

Training & development

Job summary

A local insurance agency in Atlanta is seeking a Customer Service Representative to provide exceptional customer experiences. In this full-time role, you’ll assist clients with their policy inquiries and changes while ensuring accurate record-keeping. Ideal candidates should possess strong communication skills, attention to detail, and a passion for helping others. A compensation range of $45,000.00 – $55,000.00 per year is offered, along with a variety of perks and benefits.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Customer Service Representative – State Farm Agent Team Member

Full Time in Atlanta, GA

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• License reimbursement
• Flexible schedule
• Training & development

About Our Agency

I opened my agency in October 2016 and currently have a team of six. I got my start in the insurance world right out of college, working for another agent. Seeing how he built and grew his business inspired me to take the leap and build something of my own. I’m a Georgia Southern graduate and a proud dad of three girls—five‑year‑old twins and a two‑year‑old. I also have a dog and live right here in the community we serve. When I’m not in the office, you’ll find me outdoors—running, camping, hunting, or fishing. We like to keep things fun and rewarding for the team. Perks include a Snap Fitness gym membership and an open coffee tab at the shop next door. We also make promotions exciting with team luncheons, happy hours, and outings like Top Golf. Our office culture is built around teamwork, energy, and enjoying what we do. If you’re looking to join a team that works hard, has fun, and supports each other, this could be the perfect fit.

Role Description

As a Customer Service Representative with Tyler Hood – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $45,000.00 – $55,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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