Customer Relations Representative - State Farm Agent Team Member Marietta - GA

Rick Mottern; Marietta (GA); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Performance bonus

Health insurance

Vision insurance

401(k)

401(k) matching

Job summary

State Farm Agent Team Member in Marietta, GA is seeking a detail‑oriented and organized individual to greet customers, manage appointments, and handle inquiries. The role involves direct customer interactions, offering insurance options, and maintaining records in a supportive office environment.

The ideal candidate has strong communication skills, is coachable, and comfortable with sales conversations. Bi-lingual Spanish/English is preferred, with opportunities for advancement and benefits

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bi-Lingual in Spanish/English is preferred.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

CRM familiarity

Bilingual Spanish/English

Tools

CRM systems

Microsoft Office

Job description

Customer Relations Representative - State Farm Agent Team Member

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Health insurance
• Vision insurance
• 401(k)
• 401(k) matching

BOUT OUR AGENCY

Our agency opened in 2010 and has grown into a high-performing team across two locations. Our office culture is energetic, supportive, and growth-driven. I’m passionate about developing team members and helping them achieve their goals. We’re looking for someone who is outgoing, proactive, and not afraid to ask questions - someone who is positive, coachable, and goal-oriented, with strong communication skills and a desire to grow both personally and professionally.

ROLE DESCRIPTION

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bi-Lingual in Spanish/English is preferred.

Compensation $32,000.00 - $38,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.