Customer Service Representative - State Farm Agent Team Member

Nbturner; Lawrenceville (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

A State Farm agency in Lawrenceville is seeking a dedicated Customer Service Representative. This full-time position focuses on delivering exceptional customer experiences while assisting with policy changes and insurance claims. Ideal candidates should possess strong communication skills, attention to detail, and previous customer service experience. The role offers a salary range of $40,000 to $50,000, benefits including a 401(k) and health insurance, and strong opportunities for personal and professional growth.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and capable of multitasking.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Lawrenceville - GA

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency opened in 2012 and is a close-knit team of five who bring positive energy and a strong work ethic to everything we do. I’m a second-generation State Farm agent and spent many years in different roles within State Farm corporate before opening my own office, which gave me a deep understanding of the business and how to support both customers and team members.I’ve been married to my college sweetheart for 22 years, and we have three kids. Family is incredibly important to me, and that perspective shapes the way I lead and support my team every day. I stay active in the community through sorority service and outreach, financial literacy programs at local schools, homebuyer workshops, cheer coaching, and sponsorships for local schools. Giving back and helping others succeed is a big part of who I am.Our team enjoys a four-day workweek with early Fridays, along with disability and life insurance, a 401(k), health benefits, and a strong focus on quality of life. I’m very family-oriented and supportive, and I take pride in coaching and developing my team both personally and professionally.Our culture is tight-knit, energetic, and competitive in the best way. We support each other, celebrate wins together, and stay focused on our goals. We’re looking for team players who bring positive energy, are self‑motivated, and enjoy a high‑energy environment. If you’re looking for a place where you can grow, feel supported, and be part of a driven, close‑knit team, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative – State Farm Agent Team Member with Nicole Billings‑Turner – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 – $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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