Customer Service Representative - State Farm Agent Team Member Fully Remote - US

Keeneinsurance; Keene (NH); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Professional training and development

Job summary

Keeneinsurance is seeking a qualified Insurance Customer Service Representative to join a State Farm agency in a fully remote role. The position supports daily policy servicing, billing, and claims follow-up while identifying additional needs to refer to producers.

A licensed, experienced agent team drives service excellence and independent work in a national remote setup. You will handle end-to-end service tasks, update accounts, and communicate via phone, email, and text with a focus on

Qualifications

• Active Property & Casualty insurance license (required)
• Experience with BOD, policy servicing and customer follow-up preferred
• Strong organizational and communication skills
• Ability to manage multiple priorities independently in a remote environment
• Dependability and attention to detail

Responsibilities

• Review and process service tasks, notifications, and pending cases.
• Handle billing, payments, and account inquiries.
• Assist with policy changes, discounts, and account updates.
• Support with vehicle additions/replacements, address changes, and routine transactions.
• Answer calls, document interactions, and coordinate with team members.

Skills

Organizational skills

Communication

Problem-solving

Remote work independent

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Fully Remote - US

Replies within 24 hours

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching

Insurance Customer Service Representative – Remote

Full-Time | State Farm Agency | Keene, NH

Position Overview

We are seeking an experienced, organized Customer Service Representative to join our established State Farm agency in a fully remote position.

Our agency serves over 2,500 households and has a knowledgeable team with extensive State Farm experience and established service processes. We are also temporarily servicing a State Farm TASP office in Concord, NH, through February 1, 2027. This position will assist with both offices during that transition but will stay with the legacy office.

This role focuses on Beginning of Day (BOD) activities, daily policy servicing, billing, claims follow-up, and incoming phone support. You'll also identify additional customer needs and refer opportunities to our production team.

We need someone who takes ownership, works independently, and delivers accurate, efficient customer service.

Key Responsibilities

Daily Operations & BOD

• Review and process service tasks, notifications, and pending cases.
• Monitor policy issuance, underwriting requests, and missing documentation.
• Manage billing reminders, cancellation warnings, and payment follow-up.
• Review policy changes, discounts, and account updates.
• Maintain organized task queues and timely follow-through.

Policy Service & Customer Support

• Process vehicle additions/replacements, driver changes, and coverage updates.
• Handle address changes, lienholders, renters changes, and routine transactions.
• Assist with billing, payments, and account inquiries.
• Follow up on underwriting requirements and outstanding requests.
• Assist with Drive Safe & Save enrollment.
• Identify additional insurance and financial services needs and refer opportunities to producers.

Phone Support & Claims

• Answer incoming calls and resolve routine service requests.
• Communicate with customers by phone, email, and text.
• Document interactions and coordinate with team members.
• Proactively follow up on claims and help customers connect with claims representatives.
• Escalate customer concerns when appropriate.

Qualifications

• Active Property & Casualty insurance license.
• Extensive State Farm agency experience, including systems, workflows, and service operations.
• Experience with BOD, policy servicing, and customer follow-up.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities independently in a remote environment.
• Dependability, accountability, and exceptional attention to detail.
• Ability to recognize customer needs and referral opportunities.

Highly Preferred

• Active Life & Health insurance license.
• Experience with State Farm Modernization and State Farm Billing.
• Proficiency with ECRM and policy transactions.
• Experience handling cancellations, underwriting requirements, and billing issues.

What We Offer

• Competitive salary based on experience.
• Employer-provided health insurance.
• Retirement plan with employer matching.
• Three weeks of paid PTO starting in year one.
• Paid company holidays.
• Professional training and development.
• An experienced, supportive team with established processes.

Who Will Succeed?

You're organized, dependable, and take pride in getting things done right. You enjoy helping customers, solving problems, and making sure nothing falls through the cracks.

You’ll join an experienced team that values collaboration, accountability, and exceptional service.

If you’re an experienced State Farm agency professional seeking a long-term remote opportunity, we’d love to hear from you!

This position is with an independent contractor State Farm agent, not State Farm Insurance Companies. Employees must meet applicable licensing requirements and are not employees of State Farm.

This is a remote position.

Compensation $55,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.