Customer Service Representative - State Farm Agent Team Member

Lisapate; York (York County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Lisapate is seeking a Customer Service Representative to provide high-quality service as the primary point of contact for customers. In this role, you will assist customers with their policy needs, resolve concerns, and contribute to the growing success of the agency.

Applicants should possess strong customer service skills, a friendly demeanor, and the ability to build relationships. The position offers competitive compensation and opportunities for professional growth.

Qualifications

• Strong customer service and relationship-building skills.
• Friendly, positive personality with a service-minded approach.
• Excellent communication and interpersonal abilities.

Responsibilities

• Serve as the primary contact for customers regarding policy needs.
• Assist customers with policy changes and billing questions.
• Build strong relationships to support retention and loyalty.

Skills

Customer service skills

Communication abilities

Relationship-building

Multi-tasking skills

Job description

Customer Service Representative – State Farm Agent Team Member

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off

Role Overview As a Customer Service Representative, you will be the primary point of contact for customers, helping with policy needs, resolving concerns, and delivering a high-quality service experience. This role is service‑first with opportunities to contribute to agency growth by identifying coverage needs and pivoting conversations into in‑book sales when appropriate.

Responsibilities

• Provide exceptional customer service to policyholders through phone, email, and in‑office interactions.
• Answer customer inquiries and provide clear, accurate policy information.
• Assist with policy changes, billing questions, endorsements, and account updates.
• Support customers through claims‑related questions and follow up as needed.
• Build strong relationships that support retention and long‑term customer loyalty.
• Identify opportunities to strengthen coverage and pivot conversations into in‑book sales when appropriate.
• Maintain accurate documentation of customer interactions and follow‑up activities.
• Collaborate with team members to deliver a consistent, positive customer experience.
• Ensure compliance with agency standards and regulatory requirements.

Qualifications

• Strong customer service and relationship‑building skills.
• Friendly, positive personality with a “service with a smile” mindset.
• Excellent communication and interpersonal abilities.
• Detail‑oriented with strong organizational and multitasking skills.
• Problem‑solving mindset focused on customer experience.Comfortable discussing coverage options and recommending solutions when appropriate.
• Prior customer service experience preferred.
• Ability to meet licensing requirements outlined below.

Licensing Requirements

• Property & Casualty license obtained prior to Day 1 (full support provided).
• Life & Health license obtained within 90 days of start date.

What We Offer

• Competitive base salary plus performance incentives.
• Full support through the licensing process.
• Ongoing training and professional development.
• Supportive, collaborative, and friendly team culture.
• Long‑term growth opportunities within the agency.

Equal Opportunity Employer Lisa Pate State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Compensation: $50,000.00 – $70,000.00 per year.

Seeking Currently Licensed Applicants Only