Customer Service Representative - State Farm Agent Team Member

Sethcrow; Liberty (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) with matching contributions

Year-round bonuses

Life and supplemental health benefits

Flexible schedule

Opportunity for advancement

Job summary

Sethcrow in Liberty, South Carolina, is hiring a Customer Service Representative for a State Farm Office, where you'll blend customer service with sales efforts, dedicating 60% to service and 40% to sales.

You will answer inquiries, assist with policy changes, and ensure accurate records. Strong communication and multitasking skills are key. Benefits include a competitive salary, commissions, and a supportive environment for career advancement.

Qualifications

• Strong communication and interpersonal skills—you can build trust quickly.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Previous customer service experience preferred, especially in insurance.

Responsibilities

• Answer customer inquiries and provide policy information accurately.
• Assist customers with policy changes and updates efficiently.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Support sales by identifying customer needs and recommending solutions.
• Ensure customers feel supported at every step.

Skills

Strong communication and interpersonal skills

Detail-oriented

Ability to multitask in a fast-paced environment

Previous customer service experience

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative (Service + Sales) — State Farm Office

Do you enjoy helping people, solving problems, and building relationships? Join a high-performing State Farm team where you’ll deliver outstanding customer service while actively supporting growth through sales. This role is 60% customer service and 40% sales, giving you a balanced opportunity to make a difference and advance your career.

Responsibilities

• Answer customer inquiries and provide policy information with accuracy, professionalism, and urgency.
• Assist customers with policy changes and updates, ensuring requests are handled correctly and efficiently.
• Process insurance claims and follow up with customers to confirm next steps, manage expectations, and keep cases moving.
• Maintain accurate records of customer interactions to ensure documentation is thorough, up-to-date, and compliant.
• Support sales by identifying customer needs and recommending appropriate insurance solutions and additional products/services.
• Work proactively to ensure customers feel supported at every step—from policy questions to claims resolution.

Qualifications

• Strong communication and interpersonal skills—you can build trust quickly and keep customers informed.
• Detail-oriented with the ability to multitask in a fast-paced, performance-driven environment.
• Previous customer service experience preferred, especially in insurance or a customer-facing role.

Why Join Us?

This is more than a job—it’s a career path. You’ll work alongside a highly successful team recognized as one of the top agencies in the country, and you’ll be part of a culture that’s competitive, driven, and community-focused.

• Aggressive performance-based commission (with uncapped earning potential tied to results)
• Plenty of opportunity to grow, including pathways within the Seth Crow organization, State Farm Corporate, or development toward becoming a future State Farm office owner
• Compensation range: $45,000–$60,000
• 401(k) with matching contributions
• Life and supplemental health benefits
• Year-round bonuses in addition to commission

If you’re excited about helping people, taking ownership of customer outcomes, and succeeding in a team built to win—apply today.