Customer Service Representative - State Farm Agent Team Member

Nick Ainsworth - State Farm Agent; Castle Pines (CO); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Nick Ainsworth - State Farm Agent is seeking a results-driven Insurance Professional to join the office in Colorado. You will assist customers with policy information, updates, and claims while delivering exceptional service.

This role emphasizes cross-selling opportunities and maintaining detailed customer records to support growth and commissions. Strong communication and a positive attitude are essential, along with the ability to obtain necessary licenses (P&C, Life, Health) within the

Qualifications

• Strong communication and interpersonal skills.
• Positive, results-driven mindset with a coachable attitude.
• Previous customer service experience preferred.
• Willing and able to obtain required licenses (P&C and Life/Health) within specified timelines.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Guide insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Cross selling while helping customers is key to additional success and commissions.
• Identify customer opportunities.

Skills

Communication

Customer service

Multitasking

Positive attitude

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

About Us

We're a professional, people-first insurance agency focused on helping individuals and families protect what matters most. We maintain a fun, casual, and competitive environment where performance and teamwork matters. We're looking for a leader who loves winning, stays positive, and consistently does what it takes to deliver great customer service while helping grow the business.

Who You Are

You are a strong worker with a great attitude and upbeat :). You enjoy helping customers, you like achieving goals, and you're motivated by measurable success. You're coachable, dependable, and ready to take initiative - both for individual goals and the team's goals. Current State Farm Team Members are encouraged to apply with consideration to their current agent. :) I love the in-person culture of our office and would need you within a commutable distance.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Guide insurance claims and follow up with customers.Maintain accurate records of customer interactions.
• Cross Selling while helping customers is key to your additional success and great commissions
• Identify customer opportunities

Qualifications

• Communication and interpersonal skills.
• Positive and results driven
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• License Requirement
  All team members will license in:
  • Property
  • Casualty
  • Life
  • Health
• OR be able to obtain the required licensing. Must have or obtain P&C within two weeks of hire and then L&H 2 weeks after that.

Base Salary consideration based upon experience and qualification.

In person: Must be within a daily commutable distance.