Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Whitemarsh Township (Montgomery County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Lori Henry State Farm Agency is seeking a motivated Customer Service Representative to join our in-office team. You will provide exceptional service to policyholders, handle policy changes and billing questions, and help customers with claims while identifying cross-selling opportunities to grow the agency.

This full-time in-office position offers licensing support and ongoing training, with monthly in-book sales goals and a collaborative, team-oriented environment in Lafayette

Qualifications

• Property & Casualty license required prior to first day.
• Life & Health license must be obtained within an established timeframe after hire.
• Licensing support available to help qualified candidates obtain the required licenses.
• Previous State Farm agency experience is preferred but not required.

Responsibilities

• Deliver exceptional service to existing State Farm policyholders.
• Assist with policy changes, billing questions, endorsements, and renewals.
• Guide customers through the claims process and provide follow-up support.
• Identify cross-selling opportunities within the existing book of business.
• Maintain accurate, detailed documentation in State Farm systems.
• Meet monthly in-book sales goals through customer-focused, needs-based recommendations.

Skills

Customer service

Communication

Relationship building

Sales ability

Job description

Lori Henry State Farm Agency

• 460 Germantown Pike, Lafayette Hill, PA 19444-1805
• 7124 Germantown Ave, Philadelphia, PA 19119

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

Customer Service Representative – In-Office | Service & In-Book Sales

Lori Henry State Farm Agency

Locations:

• 460 Germantown Pike, Lafayette Hill, PA 19444-1805
• 7124 Germantown Ave, Philadelphia, PA 19119

Job Type: Full-Time | In-Office

Are you passionate about helping people, creating positive customer experiences, and building meaningful relationships? The Lori Henry State Farm Agency is looking for a motivated, service-driven Customer Service Representative to join our growing team! We're seeking someone who takes pride in delivering exceptional service while recognizing opportunities to help existing customers strengthen their insurance coverage. Whether you have previous State Farm agency experience or a strong customer service background, we welcome individuals who are eager to learn, develop their skills, and contribute to a collaborative team. This is a service-first position with monthly in-book sales goals, combining customer support with thoughtful, needs-based sales conversations.

Licensing & Experience Requirements

• Property & Casualty license: Required prior to your first day of employment.
• Life & Health license: Must be obtained within an established timeframe after hire.
• Licensing support: Available to help qualified candidates obtain the required licenses.
• Previous State Farm agency experience preferred, but not required.
• Customer service, insurance, or related professional experience preferred.
• Willingness to learn State Farm systems, products, and processes.

Your Role in Our Agency

As a Customer Service Representative, you'll be a trusted resource for existing policyholders, assisting with everyday service needs, policy updates, claims questions, and coverage reviews. You'll also play an important role in customer retention and agency growth by identifying appropriate cross-selling opportunities and recommending solutions that meet each customer's needs.

What You'll Do

• Deliver exceptional customer service to existing State Farm policyholders.
• Assist with policy changes, billing questions, endorsements, and renewals.
• Guide customers through the claims process and provide follow-up support.
• Conduct policy reviews to ensure coverage remains accurate and complete.
• Identify cross-selling opportunities within the existing book of business.
• Maintain accurate, detailed documentation in State Farm systems.
• Collaborate with team members to provide a seamless customer experience.
• Meet monthly in-book sales goals through customer-focused, needs-based recommendations.

What We're Looking For

• Strong customer service skills and a passion for building relationships.
• Confidence transitioning service conversations into appropriate sales opportunities.
• Excellent communication, organization, and follow-through.
• Ability to manage multiple customer interactions in a fast-paced office environment.
• Self-motivated, dependable, and detail-oriented approach.
• Positive attitude, willingness to learn, and a team-first mindset.

What We Offer

• Competitive base salary plus commission and performance incentives.
• Licensing support and guidance throughout the process.
• Full-time, in-office opportunity with our growing agency.
• Supportive, collaborative, and team-oriented workplace.
• Hands-on training and ongoing professional development.
• Career advancement opportunities within an expanding agency.

Build Your Future With Us!

If you enjoy helping customers, strengthening relationships, and contributing to a growing team, we'd love to connect with you!

Equal Opportunity Employer

Lori Henry State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

Compensation: $45,000.00 - $65,000.00 per year

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Lafayette Hill, PA And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning