Customer Service Representative - State Farm Agent Team Member

Borlandinsurance; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Simple IRA

Licensing reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Megan Borland State Farm Insurance Agency is seeking a Customer Service Representative to join a friendly, customer-focused team in a full-time role at the primary office. You will help clients with inquiries, record interactions, and build lasting relationships to support policyholders and the local community.

The ideal candidate is dedicated to service, communicative, detail-oriented, and comfortable multitasking.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Primary Office

• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance

ABOUT OUR AGENCY

I opened my agency in 2010 and currently lead a team of three. Before becoming a State Farm agent, I worked in corporate marketing within the financial industry. I'm an Indiana University graduate who loves traveling, snow skiing, volleyball, and spending time with my dogs.

Giving back to the community is important to me. I'm an active member of the local Rotary Club and proudly support the local Lions Club. Building strong relationships with our community is a big part of what we do.

Our agency offers PTO, a Simple IRA, a health stipend, licensing reimbursement, work-life balance, and plenty of bonus opportunities, including monthly and quarterly incentives and team trips. We believe in rewarding hard work and helping our team build successful careers.

Our culture is easygoing, customer-focused, and built on open communication. We enjoy learning together, supporting one another, and having fun while we work. I'm looking for someone who wants to grow, and I'd especially love to help someone who dreams of owning their own agency one day.

ROLE DESCRIPTION

As a Customer Service Representative with Megan Borland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $70,000.00 per year

Benefits

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none