Customer Service Representative - State Farm Agent Team Member

Jeff Sawyer; Bensalem Township (Bucks County); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Zusammenfassung

Jeff Sawyer State Farm is seeking a customer-focused Customer Service Representative to join our in-office team. You will be the primary contact for existing customers, answering policy questions, handling billing inquiries, renewals, and account updates while delivering an exceptional experience.

Ideal candidates are licensed in Property & Casualty and Life & Health, or willing to obtain licensing with our support.

Qualifikationen

• Active Property & Casualty and Life & Health licenses preferred.
• Strong customer service and relationship-management skills.
• Ability to handle customer concerns with patience, professionalism, and confidence.

Aufgaben

• Serve as a primary point of contact for existing customers.
• Assist with policy questions, billing inquiries, policy changes, renewals, and account updates.
• Help customers understand their coverage and available options.
• Provide professional support during claims-related questions and follow-up.
• Proactively follow up with customers regarding outstanding account needs.
• Maintain accurate documentation of customer interactions and account activity.
• Collaborate with the agency team to deliver a consistent, high-quality customer experience.

Kenntnisse

Licenses: P&C & Life

Customer service

Relationship management

Jobbeschreibung

Future Opening: Customer Service Representative - State Farm Agent Team Member

• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance

Licensed Insurance Customer Service Representative

Deliver Exceptional Service. Build Relationships. Grow Your Insurance Career.

Jeff Sawyer State Farm is seeking a customer-focused Customer Service Representative to join our high-performing agency. We are looking for someone who takes pride in helping customers, solving problems, and creating an exceptional experience with every interaction.

Our ideal candidate is already fully licensed in Property & Casualty and Life & Health and has previous insurance industry or State Farm agency experience. However, we will consider a strong customer service professional who is willing and able to complete the required licensing.

This is an in-office position and is primarily focused on customer service, retention, relationship management, and supporting the needs of our existing customers.

Licensing Requirements

Fully licensed candidates are strongly preferred.

• Active Property & Casualty and Life & Health licenses preferred.
• If not currently licensed, Property & Casualty licensing must be successfully completed prior to your Day 1 start date.
• Life & Health licensing will be required within an established timeframe after starting.
• We provide guidance and support throughout the licensing process.

What You’ll Do

• Serve as a primary point of contact for existing customers.
• Assist with policy questions, billing inquiries, policy changes, renewals, and account updates.
• Help customers understand their coverage and available options.
• Provide professional support during claims-related questions and follow-up.
• Proactively follow up with customers regarding outstanding account needs.
• Conduct policy reviews and help identify potential coverage gaps.
• Build strong customer relationships that support retention and referrals.
• Identify appropriate opportunities to discuss additional products or coverage.
• Maintain accurate documentation of customer interactions and account activity.
• Collaborate with the agency team to deliver a consistent, high-quality customer experience.

What We’re Looking For

Our preferred candidate brings:

• Active Property & Casualty and Life & Health insurance licenses.
• Previous State Farm agency experience.
• Previous insurance industry experience.
• Strong customer service and relationship-management skills.
• Ability to handle customer concerns with patience, professionalism, and confidence.
• Strong attention to detail and follow-through.
• Ability to prioritize multiple customer needs and responsibilities.
• Comfortable having needs-based conversations that may lead to additional coverage opportunities.

Candidates without current insurance licenses must be committed to successfully completing the licensing requirements outlined above.

Why Join Jeff Sawyer State Farm?

• In-office environment with direct access to your team and leadership.
• Opportunity to build upon your existing insurance and State Farm experience.
• Licensing support for qualified candidates who are not yet fully licensed.
• Ongoing professional development and career growth opportunities.
• A customer-focused culture that values strong relationships, accountability, and results.

Equal Opportunity Employer

Jeff Sawyer State Farm is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

Compensation: $45,000.00 - $65,000.00 per year

Do you want a career and not just a job?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having afun, energetic environment that is an enjoyable place to work. Our team works hardto reach our goalstogether as a teamand have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit andhave a desire to win and achieve results, please consider joining our team.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Bensalem.
• I have been a State Farm agent since 2000.
• I am a second generation State Farm agent.
• I am a proud graduate of .
• Additional languages spoken: Spanish

Seeking Currently Licensed Applicants Only

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none