Customer Service Representative - State Farm Agent Team Member

Kaye-Ann Brown-Barrett - State Farm Agent; Whitehall (Lehigh County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Kaye-Ann Brown-Barrett - State Farm Agent is seeking a Customer Service Representative Team Member to help deliver exceptional service to our clients in the Lehigh Valley. You will handle inquiries, provide policy information, and coordinate with the team to ensure accurate records and smooth policy changes.

The role offers opportunities for advancement in a collaborative, family-focused office. We value initiative, a positive attitude, and a strong work ethic in a small but growing team.

Qualifications

• Communication and interpersonal skills are essential.
• Detail-oriented and able to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my State Farm agency in 2024 after spending 19 years with Enterprise, where I built a foundation in leadership, customer service, and business growth. Those years taught me the value of teamwork, accountability, and creating a positive experience for every customer-principles that now define my agency.

I'm an active member of the local Chamber of Commerce and proud to be part of a community that supports small businesses and local growth. My goal is to build an office that not only serves customers well but also fosters professional and personal development for every team member.

I offer PTO, paid holidays, health benefits, licensing reimbursement, and ongoing training and development opportunities. Team members who show initiative and drive will find real opportunities for advancement here.

The culture in my office is friendly, collaborative, and rooted in family values. We're a small but growing team of three, and we look for people who are competitive yet supportive- those who bring a strong work ethic, a willingness to help others, and a positive attitude to everything they do.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Kaye-Ann Brown-Barrett - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.