Customer Service Representative - State Farm Agent Team Member

Katie Sanford - State Farm Agent; Lafayette (LA); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Descripción de la vacante

Katie Sanford - State Farm Agent is seeking a Customer Service Representative to join a collaborative, low-drama team in Lafayette, LA. You will deliver exceptional customer experiences, handle inquiries, and support policy management while contributing to a growing agency.

The role emphasizes attention to detail, teamwork, and a customer-focused mindset. Opportunities for advancement, licensing support, and work-life balance are highlighted in the role description.

Formación

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsabilidades

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.

Conocimientos

Communication

Interpersonal skills

Multitasking

Descripción del empleo

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2014, and today I lead a tight-knit team of six. Before becoming an agent, I worked as a State Farm team member, so I understand firsthand what it takes to succeed and grow in this business.

I offer several perks to support and reward my team, including opportunities to earn extra money or additional days off, paid birthdays, a Simple IRA, strong work-life balance, and reimbursement for licensing costs.

Our office culture is very close and drama-free - we work well together, support each other, and keep things simple and positive. I'm looking for someone who fits that environment: a true team player who works hard, stays motivated, and thrives in a collaborative, easygoing setting.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Katie Sanford - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.