Customer Service Representative - State Farm Agent Team Member

Nicole Williams - State Farm Agent; Carson City (NV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Nicole Williams - State Farm Agent is seeking a Customer Service Representative to join a collaborative, community-focused team in Carson City, NV. You will manage customer inquiries, assist with policy changes, and help clients understand coverage while supporting a growing local agency.

A strong customer service mindset and adaptability will help you excel in a fast-paced environment. The role offers a competitive salary, a flexible schedule, licensing support, health benefits, and

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

multitasking

Job description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2011 and has grown into a team of 13 across two offices. I started my career as a State Farm team member and have been with the company since college, which gave me a strong foundation and a clear vision for building a supportive, high-performing team.

We stay active in the community by sponsoring local events and supporting organizations throughout the area. Being involved locally is something I truly enjoy and believe is an important part of running an agency.

Our team enjoys ongoing training, coaching for professional development, snacks and coffee, team-building events, fun competitions, and opportunities to earn extra PTO. We also offer annual bonuses and commissions, a 401(k), and health benefits.

Our culture is collaborative, adaptable, and family-oriented across both offices. We have a great team that supports each other and works together toward shared goals. We’re looking for someone who is a quick learner, adaptable, and ready to be part of a supportive, team-focused environment where you can grow and make an impact.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Nicole Williams - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.