Customer Service Representative - State Farm Agent Team Member

Kevin Kelly - State Farm Agent; Fort Worth (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health stipend

License reimbursement

401(k) matching

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Kevin Kelly - State Farm Agent in Fort Worth, TX seeks a Customer Service Representative to deliver exceptional service, answer inquiries, update policies, and process claims. You will maintain accurate records and work with the team to support community members seeking insurance solutions.

The role rewards a sales-minded, empathetic, detail-oriented multitasker, with opportunities for growth, balance, and ongoing training in a collaborative office environment.

Qualifications

• Clear communication and interpersonal abilities for customer interactions.
• Attention to detail and ability to multitask in a fast-paced office.
• Experience in customer service is preferred and valued.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service experience

Job description

Benefits:

• Health stipend
• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2017 and currently lead a team of six. Before becoming an agent, I spent three years working for another State Farm agent, which gave me a strong understanding of the business and what it takes to build a successful office. Outside of work, I enjoy playing golf and spending weekends watching sports. I’m also a parent to two kids, ages 8 and 6, so maintaining balance between work and family is something I truly value.

For our team, we offer a 401k with a 3% match, a monthly health stipend, licensing reimbursement after six months, and a strong focus on work-life balance. We also enjoy team lunches once a month as a way to connect and celebrate wins together.

Our office culture is goal-driven and performance-focused. We’re looking for sales-minded individuals who are motivated, competitive, and eager to grow in a role where effort and results are rewarded. This is a great environment for someone who enjoys selling, building relationships, and being part of a team that’s committed to success.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Kevin Kelly - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.