Customer Service Representative - State Farm Agent Team Member

Billy Cormier - State Farm Agent; Walker (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Billy Cormier - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences, assist with policy changes, and coordinate with agency teammates to support the community.

The role emphasizes service, integrity, and growth. If you are kind, positive, and enjoy helping others, this could be a great fit in a growth-oriented office.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal

Detail-oriented

Multitasking

Customer service

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2021 and has grown into a team of five who are focused on education, service, and long-term growth. I began my career as a State Farm team member in 2011 and worked in two different states. Originally from Louisiana, I lived in Wyoming from 2011 to 2015, always knowing I wanted to become an agent. I ultimately moved back home to Louisiana to open my own agency and serve the community I care about most.

I stay very involved locally as President of the Kiwanis Club and a member of Rotary and the Knights of Columbus. Giving back and staying engaged in the community is a priority for me and our agency.

We offer PTO, paid holidays, flexibility for family needs, a 401(k), and licensing reimbursement. We understand that life happens, and we work to create a supportive, family-conscious environment.

Our mission is to be the #1 resource for our customers-helping them navigate their options, educating them, and offering real support. We believe sales are a byproduct of doing the right thing and educating customers well. We have plans to continue growing throughout the state and into neighboring areas.

We're looking for someone who is kind, positive, and treats others the way they want to be treated. Someone who is driven, competitive, motivated, outgoing, and comfortable carrying conversations. Strong math and problem-solving skills are important, as is a genuine desire to help others. If you're looking for a growth-oriented office that values service and integrity, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Billy Cormier - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.