Customer Service Representative - State Farm Agent Team Member

Justin Bush - State Farm Agent; West New York (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Justin Bush - State Farm Agent is seeking a customer service oriented team member to support policy information, assist with changes, and help resolve insurance claims in a proactive, community-focused office in New Jersey.

You will maintain accurate records, collaborate with team members, and strive to deliver exceptional service while supporting agency growth and client satisfaction.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitask

Customer service experience

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2006 and currently lead a team of 13. Before becoming an agent with State Farm, I worked in State Farm Operations, which provided valuable experience and helped me develop a strong understanding of customer service, teamwork, and agency leadership.

I attended Seton Hall University and have always believed in building strong relationships—both within the office and throughout the community. Giving back is important to our agency, and we proudly support The Valerie Fund, which helps families facing pediatric cancer and blood disorders. We believe in making a positive impact both inside and outside the office.

Our agency offers PTO, paid holidays, licensing reimbursement, and a strong focus on work-life balance. We also enjoy celebrating success together through team events and outings, including summer gatherings and pool parties. Creating an environment where people enjoy coming to work and supporting one another is a top priority.

Our culture is collaborative, positive, and growth-oriented. We work hard, help each other succeed, and celebrate accomplishments as a team. I’m looking for someone who is a team player, has a strong work ethic, is self‑motivated, coachable, and eager to grow. If you’re looking for a supportive environment where you can build a long-term career and be part of a successful team, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Justin Bush - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.