Customer Service Representative - State Farm Agent Team Member

Kevin Curtis - State Farm Agent; Grand Rapids (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Kevin Curtis - State Farm Agent in Grand Rapids, MI is seeking a Customer Service Representative to join the agent team. You will provide policy information, handle inquiries, and support community members with insurance needs.

This role emphasizes accuracy, service, and teamwork, with opportunities for advancement and training. A friendly, customer-focused approach helps you grow with the agency while delivering excellent experiences.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2011 and currently lead a team of 13. Before becoming a State Farm agent, I worked as a District Manager, where I developed a passion for leadership, team development, and customer service. I'm a Michigan State University business graduate, married with three children and two dogs, and family is the most important part of my life.

Giving back to the community is a priority for me. I'm actively involved with several local nonprofits and serve on multiple nonprofit boards. We believe in making a positive impact both inside and outside the office.

Our agency offers generous PTO and holiday pay, licensing reimbursement, professional development, and excellent opportunities for career growth and advancement. We believe that taking care of our team is just as important as taking care of our customers.

Our culture is built on teamwork, respect, and healthy competition. We enjoy celebrating success through office events and creating opportunities for our team to grow. I'm looking for someone who is driven, values collaboration, and is excited about building a rewarding long-term career with outstanding growth potential.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Kevin Curtis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.