Customer Service Representative - State Farm Agent Team Member

Blake Waller - State Farm Agent; Chicago (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

10 days of PTO

License reimbursement

Bonus based on performance

Flexible schedule

Training & development

Opportunity for advancement

Job summary

Blake Waller - State Farm Agent in Chicago is seeking a Customer Service Representative to enhance customer experiences and support agency growth. This position requires strong attention to detail and excellent customer service skills.

Responsibilities include answering inquiries, assisting with policy changes, processing claims, and maintaining records. Ideal candidates should be detail-oriented, possess strong communication skills, and have customer service experience.

The agency emphasizes a supportive team environment with opportunities for growth and development.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and capable of multitasking.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

I opened my agency in 2025 after spending eight years as a State Farm team member, knowing early on that agency ownership was always my goal. That experience gave me a strong understanding of what it takes to run an organized, productive office and how to support team members in a way that’s clear, fair, and growth-focused.

I’m a graduate of Lake Forest College, where I played football, and I’m an avid golfer who enjoys traveling and staying active. Giving back locally is important to me, and I stay involved with area high schools, sponsor golf outings, and participate in community events like cookie walks and “Snacks with Santa” in the Midway community.

Our office is a close-knit, team-first environment with a very structured and intentional workday. Everyone knows what they’re responsible for — from leads and calls to daily priorities — allowing us to work efficiently from 9–5 while still maintaining a healthy work-life balance. When we’re in the office, we’re focused, accountable, and committed to taking great care of our customers.

For our team, we offer 10 days of PTO plus sick time, licensing reimbursement, and a strong emphasis on balance and flexibility. We’re looking for someone who is personable, outgoing, a strong communicator, and self-sufficient — someone who works hard, takes ownership of their results, and values being part of a supportive, family-like team.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Blake Waller - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.