Customer Service Representative - State Farm Agent Team Member

saullopez-1; West Chicago (IL); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Saul Lopez State Farm Agency is seeking a Customer Service Representative who delivers exceptional service while resolving inquiries and coordinating with the team. You will help customers with policy information, changes, and claims, and maintain thorough records.

This role offers licensing sponsorship to pursue required insurance exams and licenses, with opportunities for growth within the agency. A customer-focused and empathetic approach is essential.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Willingness to pass insurance exams and obtain licenses (sponsored).

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make customers aware and offer company products and services.

Skills

Customer service

Communication skills

Multitasking

Education

Insurance license sponsorship

Job description

ROLE DESCRIPTION:

As a Customer Service Representative with the Saul Lopez State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make customers aware and offer company products and services.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Be able to pass insurance exams and obtain insurance licenses. We show you how and this is sponsored!

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.