Receptionist - State Farm Agent Team Member

saullopez-1; West Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Performance bonus

Employee discounts

Flexible schedule

Free snacks

Advancement opportunities

Paid time off

Training & development

Job summary

Saul Lopez State Farm Agency is seeking a friendly Customer Service Representative to greet customers, manage appointments, and maintain records. The role involves engaging with clients to offer insurance options and provide top-tier service in a supportive, growth-oriented environment.

Candidates should have prior receptionist or customer service experience, strong communication skills, and be willing to pursue insurance licensing with provided sponsorship.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Willing to pass insurance exams and obtain licenses (licensing sponsorship available).

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service experience

Communication skills

Interpersonal skills

Receptionist experience

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

The Saul Lopez State Farm Agency is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Customer Service Representative. Our ideal candidate is organized and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Be able to pass insurance exams and obtain insurance licenses. We show you how and sponsor!

Join us in providing exceptional service that makes a difference!

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.