Customer Service Representative - State Farm Agent Team Member

Saul Lopez - State Farm Agent; West Chicago (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

An insurance agency in West Chicago is looking for a detail-oriented Customer Service Representative. The role requires answering customer inquiries, assisting with policy changes, and processing claims. Ideal candidates will have strong communication skills and previous customer service experience, and be able to pass necessary insurance exams. This position provides an opportunity for career growth within a team-oriented environment.

Qualifications

• Previous customer service experience preferred.
• Ability to pass insurance exams and obtain licenses.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Promote company products and services to customers.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

ROLE DESCRIPTION

As a Customer Service Representative with the Saul Lopez State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Make customers aware and offer company products and services.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Be able to pass insurance exams and obtain insurance licenses. We show you how and this is sponsored!

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.