Customer Service Representative - State Farm Agent Team Member

Cathynesselt; Village of Northport (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Base salary increase after 6 months

Health benefits paid at 100%

Matching retirement plan

Career-building experience

Job summary

Cathynesselt is seeking a Customer Service Representative for their State Farm Agent Team in Northport, NY. The ideal candidate will generate exceptional client experiences, assisting customers with their insurance inquiries and promoting business development.

This role offers a base salary range of $40,000 to $50,000 annually, with health benefits fully paid and growth opportunities within the agency. Join a dedicated team focused on helping clients manage risks and achieve their dreams.

Qualifications

• Must be dedicated to customer service.
• Ability to effectively relate and answer customer questions.
• Excellent communication skills for assisting customers.

Responsibilities

• Establish customer relationships and follow up.
• Provide accurate and friendly customer service.
• Educate customers about insurance options.

Skills

Customer service dedication

Effective communication

Proactive problem-solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

ROLE DESCRIPTION:

As a customer service representative with the Cathy Nesselt Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Base Salary with increase of $5000 in base salary consideration after 6 months
• Growth potential/Opportunity for advancement within my office
• Health benefits paid at 100%
• Matching Retirement plan
• Valuable career-building experience

Compensation: $40,000.00 - $50,000.00 per year

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Northport, NY.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Golden Triangle
• Additional languages spoken: Spanish

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.