Customer Service Representative - State Farm Agent Team Member

Ocalaautoinsurance; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic insurance agency as a Customer Service Representative, where your passion for helping others will shine. In this remote role, you will engage with clients, providing exceptional service and support while managing their inquiries and policy needs. This position offers a chance for internal growth, especially for those with a sales mindset and a dedication to customer satisfaction. With a focus on teamwork and community, you will play a vital role in enhancing client experiences and contributing to the agency's success. If you are detail-oriented and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Strong communication and interpersonal skills are essential.
• Must have a Florida 2-20 license and prior insurance experience.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and process insurance claims.

Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Multitasking

Customer Service

Insurance Knowledge

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Scott Cameron - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Ability to handle complex customer inquiries.
• Dedicated to customer service.
• 2+ years of prior insurance experience.
• Must currently have Florida 2-20 license.

This is a remote position.