Customer Service Representative - State Farm Agent Team Member

Insurance4nyc; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where your passion for helping others will shine. In this fully remote role, you will be the voice of the agency, providing exceptional service and support to clients. Your proactive problem-solving skills and dedication to customer satisfaction will be key in fostering strong relationships and ensuring a seamless experience for customers. This position not only offers the chance to make a difference in your community but also provides opportunities for personal and professional growth. If you're ready to take the next step in your career and be part of a dynamic team, we want to hear from you!

Benefits

Paid time off

Health insurance

Opportunity for advancement

Bonus based on performance

Qualifications

• Dedicated to customer service and able to relate effectively to customers.
• Excellent communication skills and proactive in problem-solving.

Responsibilities

• Establish and maintain customer relationships while providing accurate service.
• Educate customers about insurance options using a needs-based review process.

Skills

Customer Service

Communication Skills

Problem Solving

Bilingual Spanish

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Fully Remote - US

• Paid time off
• Bonus based on performance
• Health insurance
• Opportunity for advancement

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Larissa Buerano - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Bilingual Spanish preferred
• Prior State Farm experience required

This is a remote position.

Compensation $22.00 - $25.00 per hour

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.