Customer Service Representative

Tiff's Treats Cookie Delivery; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

Tiff's Treats is seeking a Customer Service Representative to provide exceptional service remotely. You will assist customers with their orders and resolve issues while working from home. Full-time and part-time positions are available, with initial on-site training. Ideal candidates will have customer service experience and strong computer skills.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Personal/Sick Time

401k Program

Qualifications

• 1+ years of customer service experience, ideally in a contact center or retail environment.
• Solid computer skills with experience in relevant tools.

Responsibilities

• Assist customers with orders and inquiries, ensuring a positive experience.
• Troubleshoot concerns effectively and efficiently.

Skills

Customer Service

Bilingual

Typing Speed

Tools

PureCloud

Slack

Google Chrome

Job description

Tiff's Treats: Customer Service Representative – Full-time & Part-time

Location: Remote in Austin, TX (initial on-site training at Tiff's Treats Command Center)

Department Hours

• Monday-Friday: 7:00 AM - 12:00 AM
• Saturday & Sunday: 8:00 AM - 12:00 AM
  
  

We are hiring for both full-time and part-time schedules. Candidates must have availability to work within these hours.

Starting Pay: $16.00/hour + Benefits

• Health, Dental, and Vision insurance (for full-time employees, after 90 days)
• Paid personal/sick time
• 401k program (after 6 months)
  
  

Training Details

• Monday - Friday; June 9th - June 20th
• Mandatory in-person training
  
  

About The Role

As a Customer Service Representative at Tiff's Treats, you'll play a key role in delivering an exceptional experience to our customers. Whether full-time or part-time, you’ll be an important part of our team, helping customers navigate their orders, answering their questions, and solving any issues that arise—all while working remotely.

In This Role, You Will

• Provide top-notch service by assisting customers with orders, answering product inquiries, and educating them on our offerings.
• Troubleshoot customer concerns with a positive, solutions-focused attitude to ensure fast and effective resolutions.
• Be a brand champion, creating a friendly and welcoming experience with every customer interaction.
• Handle customer interactions efficiently, whether you're managing a steady stream of calls or focusing on key issues during your shift.
  
  

Work From Home Requirements

• Reliable high-speed internet connection.
• Quiet and distraction-free workspace.
• Chromebook/laptop and headset (provided after training).
• Must be able to make it to out Austin office within an hour at any time.
  
  

Qualifications

• 1+ years of customer service experience, ideally in a contact center or retail environment.
• Solid computer skills, including experience with tools like PureCloud, Slack, and Google Chrome.
• Excellent typing speed and accuracy.
• Bilingual (English/Spanish) skills are a plus.
  
  

Key Responsibilities

• Adhere to all customer service policies and guidelines.
• Consistently meet or exceed performance goals and KPIs as set by management.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Services

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