Customer Service Representative - State Farm Agent Team Member

Fernando Cevallos - State Farm Agent; Florida; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Fernando Cevallos - State Farm Agent in Town of Florida, NY is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, and support policyholders. You will work with an agency team to ensure accurate records and timely responses.

This role offers a supportive environment with training, PTO, and advancement opportunities. If you are customer-focused, detail-oriented, and eager to grow with a growing agency, apply to join our team.

Qualifications

• Strong communication and interpersonal abilities.
• Attention to detail and multitasking capabilities.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitasking

Previous customer service experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our agency:

I opened my agency in 2025 after spending six years on Wall Street, bringing a strong background in financial strategy and risk management into agency ownership. What drew me into this role was the opportunity to help people build and protect things that truly matter. I’m a graduate of Cornell University and have traveled to more than 50 countries, experiences that shaped my perspective and appreciation for long‑term planning and meaningful relationships. Our team currently includes three members, and we’re focused on building a strong foundation as we grow.

We offer PTO, licensing reimbursement, work–life balance, and clear room for advancement. Our office culture values hard work, accountability, and steady growth, and we’re looking for people who are motivated, dependable, and eager to build something lasting. For the right person, this is an opportunity to grow alongside an agency that’s just getting started.

Role description:

As a Customer Service Representative - State Farm Agent Team Member with Fernando Cevallos - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Please do not call or visit the office to inquire about your application status. We will reach out directly to candidates selected for the next steps in the hiring process.