Customer Service Representative - State Farm Agent Team Member

Gotbuckland; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in Denver is seeking a motivated Customer Service Representative to enhance customer experiences and support team dynamics. This role involves answering inquiries, assisting with policy changes, and processing claims. Ideal candidates will possess strong communication skills, attention to detail, and preferably have customer service experience. Growth opportunities await for those eager to develop a long-term career in a supportive, energetic environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail and ability to multitask.
• Previous customer service experience is preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Bilingual Spanish

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 1999 after spending eight years as a State Farm Claims Adjuster, a role that gave me a deep understanding of insurance, customer service, and what it truly takes to guide people through life’s unexpected moments.

Today, our team includes six full-time members, and together we’ve created a positive, energetic environment where teamwork and drive go hand-in-hand. I’m a graduate of the University of Colorado Denver, a long-time foster for the Humane Society, and an avid skier who loves the outdoors and everything about the Colorado lifestyle.

We offer three weeks of PTO for full-time employees, Breakfast Fridays, quarterly team events, a Simple IRA, and health benefits — all designed to create a balanced and enjoyable workplace. Our culture is truly work‑hard, play‑hard, with a focus on positivity, collaboration, and keeping the energy high. We’re looking for someone who is friendly, motivated and reliable. Someone who’s hungry, coachable, and eager to grow into a long‑term career — not just a job.

If you thrive in a driven, upbeat environment and love the idea of building something meaningful with a tight‑knit team, this could be the perfect place for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Pamela Buckland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.