Customer Service Representative - State Farm Agent Team Member

Talentify; Mount Prospect (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Competitive salary

Job summary

State Farm Agent Casandra Nawrocki in Mount Prospect, IL is seeking a Customer Service Representative to provide exceptional service to clients and support the agency’s growth. You will handle inquiries, assist with policy changes, and process claims while maintaining accurate records and a focus on customer satisfaction.

The role emphasizes teamwork, ongoing training, and opportunities for advancement in a flexible, supportive environment that values work-life balance and professional

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2026 after previously working for State Farm, and today we’re a growing team of two with big plans ahead. I’m a mom with kids involved in gymnastics and soccer, and being able to balance work and family life is something I value deeply, both for myself and for my team.

Our office culture is centered around growth, trust, and putting customers first. We believe in a family-first mindset, flexible schedules, and a professional environment where people support one another and still have fun along the way. I’m looking for someone who is growth-oriented, positive, resilient, and coachable-someone who wants to learn, improve, and be part of a supportive team.

For our team, we offer staff luncheons, paid time off, quarterly bonuses, licensing reimbursement, and a strong focus on work-life balance. If you’re looking for a place where you can grow, feel supported, and build a career with a team that truly cares, this could be a great fit for you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Casandra Nawrocki - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.