Customer Service Representative - State Farm Agent Team Member

Kerrygulino; Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Kerrygulino is seeking a Customer Service Representative for their insurance agency in Las Vegas, Nevada. This role focuses on providing exceptional client experiences and requires strong communication and multitasking skills.

The ideal candidate will handle customer inquiries, assist with policy updates, and process claims. Opportunities for growth are available for motivated individuals in a positive, supportive team culture.

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail and multitasking capabilities required.
• Previous experience in customer service preferred.
• Bilingual in Spanish is an advantage.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication and interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

What makes our agency truly special is the family-oriented service culture we’ve built. We love helping people and strive to be the best at what we do—whether it’s selling life insurance or processing a payment, every customer interaction matters.

We currently have a team of nine and are continuing to grow. Our office is located in a calm but lively area of the southwest, surrounded by great businesses, restaurants, shops, and medical facilities, making it a convenient and enjoyable place to work. We offer plenty of opportunities for growth with access to courses, training, and support for additional licenses such as notary and other state certifications.

Our environment is welcoming, team-focused, and goal‑driven. We regularly hold team‑building events to strengthen relationships and keep our workplace positive and connected.

We’re looking for candidates who are reliable, honest, and eager to learn—people who care about delivering excellent service and growing with a team that values both heart and results.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Kerry Gulino - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.