Customer Service Representative - State Farm Agent Team Member

Marcel Robin - State Farm Agent; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in New York is seeking a Customer Service Representative to join their team. This role involves providing exceptional customer experiences, answering inquiries, and assisting with policy changes. Ideal candidates will have strong communication skills and a detail-oriented mindset. Previous customer service experience is preferred, and bilingual Spanish is a plus. The agency values teamwork and offers numerous benefits, including a competitive salary and opportunities for advancement.

Qualifications

• Must have strong communication and interpersonal skills.
• Detail-oriented individuals who can multitask will excel.
• Previous customer service experience is preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Bilingual Spanish

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

Our agency opened in 2000 and has grown into a high-energy team of eight who are focused on helping customers protect what matters most. Before becoming an agent, I spent years with State Farm starting in 1988 as a Claims Manager, which gave me a strong foundation in customer care, problem-solving, and leadership.

Insurance truly runs in the family. I’m married, my wife is also a State Farm agent, and our son followed the same path and now has his own agency. That shared experience brings a deep understanding of the business and a strong sense of pride in what we do. I’m also active in the community and serve as Chairman of the Jamaica YMCA, where we focus on supporting youth and strengthening local programs.

Our team enjoys free snacks and drinks, and we love celebrating wins together with team dinners at great restaurants and even trips. We also offer a 401(k), health benefits, and a strong emphasis on work-life balance.

Our office has a high-energy, positive culture where teamwork and growth are top priorities. We’re looking for someone with great energy, a positive attitude, and a willingness to learn. If you’re coachable, motivated, and ready to grow in a fast-paced, supportive environment, this could be a place where you can build a strong and rewarding career.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Marcel Robin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for.

We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.