Customer Service Representative - State Farm Agent Team Member

Mario Giraldo - State Farm Agent; Kansas City (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance-based bonus

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Mario Giraldo - State Farm Agent in Kansas City is seeking a Customer Service Representative to enhance customer experiences and support agency growth. You will assist clients with inquiries, policy updates, and claims processing while being a part of a strong, team-oriented culture.

Applicants should possess strong communication skills, attention to detail, and a desire to help others. The agency offers competitive benefits, including health insurance, flexible schedules, and opportunities for advancement.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2017 and is a strong, close-knit team of six. Before becoming a State Farm agent, I worked as a team member, which gave me a solid foundation in both customer service and agency operations. I’m a graduate of UMKC with a B.A. and a proud parent of two. Outside of work, I enjoy going to the movies and staying active at the gym. We stay engaged in the community through involvement with the Chamber of Commerce and the Young Latino Professionals group.

For our team, we offer a strong focus on growth and development, PTO, travel bonus opportunities, a Simple IRA, health benefits, reimbursement for licensing costs, and a commitment to work‑life balance. We also enjoy team‑building activities and occasional happy hours to stay connected. Our office culture is phenomenal, close‑knit, and family‑oriented. We’re looking for someone who is highly motivated, hungry, and driven to succeed – someone who wants to grow and be part of a team that supports and pushes each other to be their best.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Mario Giraldo - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.