Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in the Town of Florida, NY is seeking a Customer Service Representative to elevate client experiences and assist with inquiries. You will resolve customer issues and collaborate with team members to meet client needs.

The ideal candidate should have strong communication skills and a detail-oriented mindset. Previous customer service experience is preferred. We offer competitive compensation and a supportive work environment.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to manage multiple tasks effectively.
• Previous experience in customer service is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Customer service experience

Job description

About Our Agency

Our agency has been proudly serving the Miami community since 1990. We expanded to Boca Raton in 2012 and just opened our third office in Tamarac. With a combined team of 31 dedicated insurance professionals, we are proud to be nationally ranked and top‑producing year after year. Over the past 30+ years, we’ve celebrated our team’s success with trips to destinations like New York, the Caribbean, Las Vegas, Quebec, and more—next stop, Madrid, Spain!

Benefits

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation

$45,000.00 - $60,000.00 per year