Customer Service Representative - State Farm Agent Team Member

Irislopezinsurance; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Benefits

Bonus based on performance

Dental insurance

Paid time off

Training & development

Job summary

Iris Lopez Insurance Agency in Miami is seeking a Customer Service Representative to provide exceptional customer experiences. The ideal candidate will assist with policy changes, process insurance claims, and maintain customer records, thriving in a supportive team environment.

The role offers a competitive salary ranging from $35,000 to $50,000 per year, along with comprehensive health benefits and opportunities for internal growth. Candidates should possess strong communication skills and previous customer service experience is preferred.

Qualifications

• Communication and interpersonal skills required.
• Detail-oriented and able to multitask is essential.
• Previous customer service experience is preferred.
• Must hold or be able to obtain applicable state insurance licenses.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Bilingual - English and Spanish

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Miami

• Bonus based on performance
• Paid time off

As a Customer Service Representative with Iris Lopez Insurance Agency, Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

WHY THIS TEAM

We put customers first—listening carefully, communicating clearly, and creating coverage plans that protect what matters most today and in the years ahead. We aim to build lasting relationships through service and satisfaction, and to create an environment where people feel respected and supported.

Location Address 2350 SW 27 Avenue, Suite 104, Miami, FL 33145

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must hold or be able to obtain applicable state insurance licenses.
• Bilingual - English and Spanish Preferred

Compensation $35,000.00 - $50,000.00 per year

Benefits

• Health Benefits
• Bonus based on performance
• Competitive salary
• Dental insurance
• Paid time off
• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.