Customer Service Representative - State Farm Agent Team Member

Sfviv; West Palm Beach (FL); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Base Salary + Bonus Based on Performance

Paid holidays

Professional Licensing Support

Paid time off

Opportunity for advancement

Training & development

Job summary

A leading insurance agency in West Palm Beach seeks a detail-oriented Customer Service Representative to join their team. You will support customers with policy servicing, billing questions, and documentation. Success in this role requires strong communication skills, a reliable work ethic, and the ability to thrive in a fast-paced environment. Previous insurance experience is preferred along with a desire to learn. This position offers competitive compensation ranging from $38,000 to $50,000 annually and benefits including paid holidays and professional licensing support.

Qualifications

• Must hold an 4-40 or 2-20 license (or be willing to obtain one immediately).
• Previous insurance service experience preferred.
• Strong communication, professionalism, and problem-solving skills.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Handle billing questions, payments, cancellations, and underwriting requests.
• Support sales team with customer retention and client communication.

Skills

Strong communication

Professionalism

Problem-solving

Attention to detail

Multitasking

Education

4-40 or 2-20 license

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in West Palm Beach - FL - 33401

Replies within 24 hours

Benefits

• Base Salary + Bonus Based on Performance
• Paid holidays
• Professional Licensing Support (440 required)
• Paid time off
• Opportunity for advancement
• Training & development

Position Overview

Vivian M. Suarez State Farm is seeking a detail-oriented, reliable, and customer-focused professional to join our service team as a Customer Service Representative. This role supports customers with policy servicing, billing, Citizens Insurance, coverage questions, documentation, and daily agency workflows.

Success in this role requires strong follow-through, excellent communication skills, and the ability to work efficiently in a fast-paced environment. Experience with insurance servicing is preferred, and proficiency in Citizens is a major plus.

Bilingual Spanish is a plus.

Responsibilities

• Provide prompt, accurate, and friendly customer service through phone, email, and in-office communication
• Handle billing questions, payments, cancellations, reinstatements, and underwriting requests
• Process endorsements, certificates, evidence of insurance, and policy changes
• Support Citizens new business and renewals (training provided if needed)
• Manage daily workflow, documentation, and follow-up to ensure deadlines are met
• Support sales team with customer retention, coverage reviews, and client communication
• Maintain a positive attitude and commitment to accuracy, urgency, and service excellence

Qualifications

• Must hold an 4-40 or 2-20 license (or be willing to obtain one immediately)
• Previous insurance service experience preferred
• Strong communication, professionalism, and problem-solving skills
• Ability to multitask and work efficiently under deadlines
• High attention to detail and accuracy
• Professional, reliable, and accountable work ethic
• Problem-solving mindset with strong follow-through
• Coachable, positive, and team-focused
• Spanish bilingual is a plus
• Experience with Citizens is a plus

Compensation $38,000.00 - $50,000.00 per year

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State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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