Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Miami (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Rick Sanchez is seeking a Customer Relations Representative to deliver exceptional customer experiences and support the growth of the agency in Miami. You will resolve inquiries, coordinate with team members, and anticipate community needs while developing your career in a supportive environment.

The role emphasizes strong communication, problem-solving, and the desire to help people, with opportunities for advancement and a flexible schedule.

Qualifications

• Clear communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

About Our Agency

Our agency has been proudly serving the Miami community since 1990. We expanded to Boca Raton in 2012 and just opened our third office in Tamarac. With a combined team of 31 dedicated insurance professionals, we are proudly nationally ranked and top‑producing year after year. Over the past 30+ years, we’ve celebrated our team’s success with fully‑paid trips to destinations like New York, the Caribbean, Las Vegas, Quebec, and more—next stop, Madrid, Spain!

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Rick Sanchez – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation

$45,000.00 – $60,000.00 per year

Benefits

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.