Customer Relations Representative - State Farm Agent Team Member

Gus Cisneros State Farm Agency; Coral Gables (FL); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Paid time off

Bonus based on performance

Opportunity for advancement

Job summary

Gus Cisneros State Farm Agency in Coral Gables, FL is seeking a Customer Relations Representative to join a friendly, team-oriented insurance practice. You will handle inquiries, maintain records, support retention efforts, and coordinate with colleagues to ensure customer satisfaction.

The role emphasizes empathy, clear communication, and the chance to grow a rewarding career while contributing to the community and enjoying a supportive office culture with benefits and team incentives.

Qualifications

• Clear communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem Solving

Customer Service Experience

Stress Management

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Coral Gables - FL

Replies within 24 hours

• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I have proudly served as a State Farm agent since 2007 and have nearly 30 years of experience in the insurance industry. I am a second-generation State Farm agent, born and raised in Miami, and I'm passionate about helping individuals and families protect what matters most. Our multilingual team proudly serves customers throughout Miami, Coral Gables, and the surrounding communities.

Our agency offers health insurance, a Simple IRA, paid time off and sick leave, a paid parking pass, monthly team bonuses, and an annual performance bonus. We also believe in enjoying where you work, with a beautiful office, a Nespresso machine, healthy snacks and drinks, birthday celebrations, and team outings throughout the year.

Our culture is supportive, collaborative, and focused on long-term success. You'll work alongside an experienced agent in a stable, growth-oriented office where your contributions are valued. We're looking for someone who enjoys helping others, works well as part of a team, and wants to build a rewarding career while having fun along the way.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Gus Cisneros - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $34,000.00 - $40,000.00 per year

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